DO NOT EXPECT THAT LOOP LOC (POOL COVER) WILL EVER HONOR THEIR WARRANTY
I purchased a Loop-Loc pool cover for our new pool in 2001 (OR 2) because an elephant could walk on it!! AND it had a 12 year warranty to back up that hefty purchase price.
I hire a pool company professional to close my pool each year, as well as to open it.
This past spring the product was damaged. 3 springs broke which released one area of the cover, displacing the weight of the spring snow on top and caused rips on the corners of the stairs.
No worries, right? 12 year warranty!!!!! yay! nothing ever breaks while it's still in warranty :o) NOT!!
I emailed, sent photos of the damage.
I received a phone call from a rep who wanted to argue with me about the correct way to close a pool and didn't really want to repair it "because of it's age". I had to remind her that IT'S AGE was still within the warranty period and the damage was not caused by anything done incorrectly with it's use or maintenance.
I emailed again with options for replacement or repair. NO RESPONSE.
I have filed my BBB complaint, and posted on Facebook and here!
Thanks for reading.
CONSUMERS BEWARE!
| Business ID: | 0000037612 |
| Name: | Loop-Loc Ltd. |
| Address: | 390 Motor Parkway |
| City: | Hauppauge |
| State/County: | NY |
| Zip/Postal Code: | 11788 |
| Business Phone Number: | (631) 582-2626 |
